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Severity 1: A critical, high-impact issue (typically a product is inoperable) resulting in a major disruption to key business operations.. Severity 2: A major issue that results in a significant disruption to the current business operation. The product, however, generally remains operable. Severity 3: An issue that does not prevent system operation. An acceptable workaround is available or a workaround is not required. Severity 4: Use of the SuperSTAR solution is unaffected. Generally covers requests for information, software and key requests, and most requests for new product features and enhancements.

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